Returns policy

Return window

Requests for change-of-mind returns, including where you have selected the wrong size, should be made within 30 days of receiving your order.Items must be unused, in their original condition, and returned with any original packaging, tags and accessories where applicable. An exchange or store credit may be offered at our discretion, with exchanges subject to availability. We do not provide refunds for change-of-mind returns, including where an item is unopened.These conditions apply only to change-of-mind returns. They do not limit your rights or remedies under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.

Defective goods

We inspect all goods thoroughly before dispatch. Any goods returned as defective will be assessed - refunds may be declined if the defect is due to general wear, failure to follow care instructions, misuse, or third-party damage.If goods are found to be defective at the time of receipt, we'll offer an exchange (subject to availability), store credit, or a refund to the original payment method.Unless goods are faulty or sent in error, we do not cover return shipping costs. We recommend using tracked postage. If the item is too large for a return bag, we can reimburse your return shipping instead. Please note that replacements cannot be arranged until the returned item is received.The above does not limit our obligations under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.

How to make a return