RETURN & REFUND POLICY

We endeavor to inspect all goods thoroughly prior to dispatch to ensure quality. Any goods returned due to being defective will be inspected and a refund may be rejected should the defect be deemed the result of general wear, or failure to comply with cleaning instructions, abuse or third party damage. In the case of goods being defective at the time of receipt, we will offer to either exchange the goods (subject to stock availability), or refund the purchase price of the goods by way of store credit, or to the credit card used for payment.

Unless goods are found as faulty or sent in error, we will not refund any costs incurred in the process of returning goods to us. It is recommended that any returns are tracked accordingly by yourself. Please note that we may not be able to send a return bag if the item is too large. We can alternatively reimburse the cost of return back to you. Generally a replacement cannot be organized unless we have the returned item back to us as per our policy. 

The above shall not limit our obligations under the Consumer Guarantees Act 1993, and any other applicable laws of New Zealand.


Here's what you need to do:

a. Email us: info@outdoorshop.nz

b. Clearly state what the problem is and include the following information: Website order number, date of purchase, description of item, best daytime contact number and if possible a photograph of the fault or damage.

c. We will contact you within 1-2 working days to arrange the best solution for you.

d. DO NOT return the goods before receiving your "Return Email..

e. If you are sending any goods back to us please write your Website Order number. and name on the outside of the package.


If you would like an more info please Contact Us